Privacy Policy
Last updated: July 16, 2026
The Print Company ("we," "us," or "our") operates as a print distributor and e-commerce retailer. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or contact us.
1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, phone number, and billing/shipping address when you place an order or create an account.
- Payment information (processed securely through Stripe — we do not store your card details).
- Artwork files and design assets you upload for production.
- Communications you send us via email, phone, or contact forms.
We also collect certain information automatically, including your IP address, browser type, pages visited, and referring URLs through standard web analytics tools.
2. How We Use Your Information
- To process and fulfill your orders, including communicating with our print suppliers on your behalf.
- To send order confirmations, shipping updates, and artwork approval requests.
- To respond to your inquiries and provide customer support.
- To improve our website, products, and services.
- To send occasional marketing communications (you may opt out at any time).
- To comply with legal obligations.
3. Sharing Your Information
As a print distributor, we share certain information with third parties only as necessary to fulfill your orders and operate our business:
- Print Suppliers: Your order details and artwork files are shared with our production partners to manufacture and ship your order.
- Shipping Carriers: Your name and delivery address are shared with couriers to complete delivery.
- Payment Processors: Payments are handled by Stripe in accordance with their privacy policy.
- Service Providers: We may use trusted third-party services for email, analytics, and customer support — bound by confidentiality agreements.
We do not sell your personal information to third parties.
4. Artwork & File Uploads
Files you upload for print production are stored securely and used solely to produce your order. We retain artwork files for a reasonable period to facilitate reprints or corrections, after which they are deleted. We do not use your artwork for any other purpose.
5. Data Retention
We retain your order and account information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time by contacting us.
6. Security
We implement industry-standard security measures to protect your information, including SSL encryption for all data transmitted through our website. Payment processing is handled by Stripe, a PCI-compliant payment provider.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal information.
- Opt out of marketing communications.
To exercise any of these rights, contact us at info@theprintcompany.ca.
8. Cookies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can disable cookies through your browser settings, though some features of our site may not function correctly as a result.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our site after changes constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
The Print Company